Response to Dept of Health draft guide on Making Complaints and Giving Feedback

consultation responses
Written By Guest User

The Department of Health are developing a simple guide to help patients and the public understand how to give feedback and make a complaint about their experiences of NHS care and services.

VSNW’s comments on the draft Making Complaints and Giving Feedback guide are informed by the work we have recently carried out with CQC in gathering information for their inspections.

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